Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–2 business days and arrive within 3–7 business days after that.
Do you ship outside the United States?
Currently, we only ship within the United States.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can also check your order status anytime using the Track Order page.
Can I change or cancel my order after placing it?
Please contact us as soon as possible at [email protected]. Because orders are processed quickly, we cannot guarantee that changes or cancellations can be made once an order has entered fulfillment.
Returns & Refunds
What is your return policy?
Due to the personal and hygienic nature of our products, items cannot be returned once the packaging has been opened. Unopened items in original condition may be returned within 30 days of delivery. For full details, see our Return & Refund Policy.
Can I return a product I've already opened?
No. For health and safety reasons, once a product’s packaging has been opened, it is not eligible for return, refund, or exchange — except in cases of damage, defect, or an incorrect item received.
What if my order arrives damaged, defective, or incorrect?
Contact us within 30 days of delivery at [email protected] with your order number and a photo or video of the issue. We’ll provide a full refund or free replacement, whichever you prefer.
How long does a refund take once approved?
Approved refunds are issued to your original payment method within 5-10 business days.
Privacy & Payment
Is my payment information secure?
Yes. All transactions are processed through secure, PCI-DSS compliant third-party payment processors. We do not store your full credit card number on our servers.
What payment methods do you accept?
We accept all major credit and debit cards. All payments are processed securely through a PCI-DSS compliant third-party payment provider.
Do you sell or share my personal information?
We do not sell your personal information. We only share order details with trusted fulfillment and payment partners as needed to process and ship your order. See our Privacy Policy for full details.
Do you use cookies on this site?
Yes, we use cookies to help the Site function properly and to improve your browsing experience. You can manage your preferences at any time — see our Cookie Policy for details.
Account
Do I need to create an account to place an order?
No — you can check out as a guest. Creating an account is optional and lets you track orders more easily.
Contact
How can I get in touch with customer service? You can reach our team anytime at [email protected]. We’re happy to help with any questions about your order, our products, or our policies.