Frequently Asked Questions
Orders & Shipping
Is the packaging discreet?
Yes. All orders are shipped in plain, unmarked packaging with no indication of the contents, product images, or branding that reveals what’s inside.
What will appear on my billing statement?
Your billing statement will not display specific product names or explicit descriptions. A generic, discreet descriptor will appear instead.
How long does shipping take?
[PLACEHOLDER — to be filled in once fulfillment/supplier timelines are confirmed. Estimated: 3–5 business days within the U.S.]
Do you ship outside the United States?
Currently, we only ship within the United States.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can also check your order status anytime using the Track Order page.
Can I change or cancel my order after placing it?
Please contact us as soon as possible at [email protected]. Because orders are processed quickly, we cannot guarantee that changes or cancellations can be made once an order has entered fulfillment.
Returns & Refunds
What is your return policy?
Due to the personal and hygienic nature of our products, items cannot be returned once the packaging has been opened. Unopened items in original condition may be returned within [X] days of delivery. For full details, see our Return & Refund Policy.
Can I return a product I've already opened?
No. For health and safety reasons, once a product’s packaging has been opened, it is not eligible for return, refund, or exchange — except in cases of damage, defect, or an incorrect item received.
What if my order arrives damaged, defective, or incorrect?
Contact us within [X] days of delivery at [email protected] with your order number and a photo or video of the issue. We’ll provide a full refund or free replacement, whichever you prefer.
How long does a refund take once approved?
Approved refunds are issued to your original payment method within [X] business days.
Privacy & Payment
Is my payment information secure?
Yes. All transactions are processed through secure, PCI-DSS compliant third-party payment processors. We do not store your full credit card number on our servers.
What will appear on my billing statement?
[PLACEHOLDER — to be filled in once payment gateway/processor is finalized.]
How long does shipping take?
We do not sell your personal information. We only share order details with trusted fulfillment and payment partners as needed to process and ship your order. See our Privacy Policy for full details.
Do you ship outside the United States?
Yes, we use cookies to help the Site function properly and to improve your browsing experience. You can manage your preferences at any time — see our Cookie Policy for details.
Account & Eligibility
Do I need to be 18 or older to shop on this site?
Yes. XCrave is intended for adults only. By using this Site or placing an order, you confirm that you are at least 18 years of age or the age of majority in your state of residence.
Do I need to create an account to place an order?
[PLACEHOLDER — confirm whether guest checkout is available or account creation is required.]
Contact
How can I get in touch with customer service? You can reach our team anytime at [email protected]. We’re happy to help with any questions about your order, our products, or our policies.