Return & Refund Policy
Last Updated: October 24, 2026
Thank you for shopping with XCrave, operated by XHope.UBACK, LLC. Please read this policy carefully before placing an order. All sales are final, except for items that arrive damaged or defective as described below.
1. All Sales Are Final
Because our products are fulfilled directly by our suppliers, we do not accept returns or exchanges, and we do not offer refunds for change of mind or for fit, size, or color preference. Please review the product details carefully before ordering.
The only exceptions are the situations listed in Section 2.
2. When You ARE Eligible for a Replacement or Refund
We will provide a replacement or refund in the following situations:
- Damaged in Transit: Your item arrived damaged or broken
- Defective Product: Your item has a manufacturing defect that prevents normal use
- Incorrect Item Received: You received a different product than what you ordered
- Missing Items: An item from your order was missing upon delivery
To qualify, you must contact us within 30 days of the delivery date, and provide:
- Your order number
- Clear photos or a video of the item, its packaging (including the outer shipping box), and the issue
Once reviewed and approved, we will send a replacement for the affected item or issue a refund, at no additional cost to you. Replacements are subject to availability; if the item is unavailable, we will issue a refund. You do not need to return the item. Please do not ship it back; you may keep or dispose of it.
3. Returns Sent Without Authorization
Please do not mail any item back to us or to our supplier without our written approval. Items sent back without authorization cannot be accepted, refunded, or returned to you, and may be destroyed.
4. How to Request a Replacement or Refund
- Contact us at [email protected] with your order number, a description of the issue, and photos or video
- Our customer service team will review your request and reply with next steps
- Approved refunds will be issued to your original payment method within 5–10 business days of approval; approved replacements will ship with new tracking information sent by email
5. Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible at [email protected]. Because orders are processed quickly, we cannot guarantee that changes or cancellations can be accommodated once an order has entered fulfillment.
6. Contact Us
Questions about your order, a return, or a refund? We’re here to help.
XCrave, a brand of XHope.UBACK, LLC 75 E 3rd St, Ste 7, Sheridan, WY 82801 Email: [email protected]