Shipping Policy
1. Order Processing Time
Orders are typically processed within 1–2 business days of being placed, Monday through Friday, excluding holidays. Orders placed on weekends or holidays begin processing on the next business day. During high-volume periods (such as promotions or holidays), processing may take slightly longer.
2. Shipping Methods, Carriers & Delivery Times
We currently ship within the United States only. Orders are fulfilled directly from our suppliers’ U.S. warehouses and shipped via USPS, UPS, or FedEx (occasionally other regional carriers, depending on the item and destination).
Estimated delivery time after processing is 3–7 business days for standard shipping, depending on your location and which supplier fulfills your item. Weekend delivery is not guaranteed — please use a Monday–Friday window when estimating arrival. Delivery times are carrier estimates and are not guaranteed by XCrave.
3. Shipping Rates
We offer free standard shipping on all orders within the United States. Shipping and handling costs are built into our product pricing rather than charged separately at checkout.
4. Orders With Multiple Items
XCrave sources products from more than one supplier. If your order includes items fulfilled by different suppliers, it may arrive in multiple packages, each with its own tracking number and delivery timeline. You will receive tracking information for each shipment separately by email as it ships.
5. Backordered Items
If an item in your order is temporarily out of stock, we will notify you by email. Backordered items ship as soon as they become available, at no additional shipping charge. If you’d prefer to cancel a backordered item instead of waiting, contact us at [email protected].
6. Order Tracking
Once your order ships, you will receive an email with tracking information. You can also check your order status at any time using the Track Order page on our Site.
7. Shipping Address Accuracy
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at [email protected] as soon as possible — we cannot guarantee changes once an order has entered fulfillment.
8. Delayed or Lost Packages
While we work with reliable carriers, XCrave is not responsible for delays caused by the carrier, weather, or other events outside our control. If your tracking shows a delivery status you don’t recognize, or your package hasn’t arrived within a reasonable time after the estimated delivery window, please contact us at [email protected] within 30 days of the estimated delivery date so we can assist in locating it or filing a claim with the carrier.
9. Refused or Undeliverable Packages
Packages that are refused at delivery, or returned to us as undeliverable (for example, due to an incorrect address or failure to claim at a carrier facility), may be subject to a 20% restocking fee plus applicable shipping charges before any reshipment or refund, consistent with our suppliers’ own handling of refused shipments. Please make sure your shipping address and availability to receive the package are accurate to avoid this.
10. International Shipping
At this time, we only ship to addresses within the United States. We hope to expand shipping options in the future.
11. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping practices or supplier arrangements. We encourage you to review this page periodically.
12. Contact Us
Questions about shipping or your order?
XCrave, a brand of XHope.UBACK, LLC 75 E 3rd St, Ste 7, Sheridan, WY 82801 Email: [email protected]