Privacy Policy
Last Updated: [DATE]
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from xcravebliss.com (the “Site”).
This Site is operated by XHope.UBACK, LLC, a Wyoming limited liability company, doing business as XCrave (“XCrave,” “we,” “us,” or “our”).
By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Information You Provide to Us
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:
- Name
- Billing and shipping address
- Email address
- Phone number (if provided)
- Payment information (processed securely by our third-party payment processors — see Section 4)
Information Collected Automatically
When you browse the Site, we automatically collect certain information about your device and how you interact with the Site, including:
- IP address
- Browser type and version
- Device information
- Pages viewed and time spent on the Site
- Referring website
We refer to this automatically-collected information as “Device Information.” We collect Device Information using cookies and similar tracking technologies. For details, please see our separate [Cookie Policy].
2. How We Use Your Information
We use the information we collect to:
- Process, fulfill, and ship your orders
- Communicate with you about your order, including confirmations and shipping updates
- Respond to customer service inquiries
- Screen orders for potential risk or fraud
- Improve and optimize the Site (for example, by analyzing how customers browse and interact with the Site)
- Send you marketing communications, where you have opted in to receive them (you may opt out at any time)
- Comply with applicable legal obligations
3. How We Share Your Information
We do not sell your personal information to third parties for their own marketing purposes.
We share your information with select third parties to help us operate our business and fulfill your order, including:
- Order Fulfillment Partners: We share order details (such as name, shipping address, and items purchased) with third-party fulfillment partners, manufacturers, and logistics providers who prepare and ship products directly to you.
- Payment Processors: We use third-party payment processors to securely handle payment transactions. We do not store your full payment card details on our servers.
- Service Providers: We may share information with companies that help us with website hosting, analytics, email delivery, and customer support.
- Legal Compliance: We may disclose your information if required to do so by law, or in response to valid legal requests from public authorities.
4. Payment Security
All payment transactions are processed through secure, PCI-DSS compliant third-party payment processors. We do not have access to, and do not store, your full credit card number.
5. Discreet Packaging & Billing
We understand the importance of privacy when it comes to intimate purchases. All orders are shipped in plain, unmarked packaging, and billing statements will not display product names or explicit descriptions. For full details on our shipping practices, please see our Shipping & Delivery page.
6. Your Rights and Choices
For California Residents (CCPA)
If you are a California resident, you have the right to:
- Request access to the personal information we have collected about you
- Request that we delete your personal information, subject to certain exceptions
- Request that we correct inaccurate personal information
- Opt out of the sale or sharing of your personal information (Note: we do not sell personal information)
- Not be discriminated against for exercising these rights
California is currently the only state with a dedicated privacy enforcement agency and a private right of action for certain data breaches, which is why it is called out specifically above.
For Residents of Other States
A number of other U.S. states have also enacted consumer privacy laws that grant similar rights (for example, the right to access, correct, delete, and opt out of the sale of your personal information). If you reside in a state with such a law, you may exercise the rights available to you under that law by contacting us using the information in Section 11. We will honor valid requests in accordance with the law applicable to your state of residence.
For All Customers
Regardless of your location, you may contact us at any time to:
- Ask what personal information we hold about you
- Request corrections to your information
- Request deletion of your information, where applicable
- Unsubscribe from marketing emails (via the unsubscribe link in any marketing email, or by contacting us directly)
7. Data Retention
We retain your order information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law (for example, for tax and accounting purposes).
8. Children's Privacy
This Site is intended for adults only. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected personal information from a person under 18, we will take steps to delete such information promptly.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
XCrave, a brand of XHope.UBACK, LLC 75 E 3rd St, Ste 7, Sheridan, WY 82801 Email: [email protected]
